Right of withdrawal

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Right of Withdrawal for consumer

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for the purpose of, which can predominantly be attributed neither to their commercial nor to their independent professional activity:

Right of withdrawal

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you,
who is not the carrier has or has taken possession of the goods.

To use your right of withdrawal, you must contact us

laNora GmbH
Claudia Davis
P.O. Box 45 06 26
D-50881 Cologne
E-Mail: info@lanora.eu

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision,
to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of cancellation

If you withdraw from this contract, we will give back all the payments we have received from you, including the
shipping costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than
the cheapest standard delivery offered by us), immediately and at the latest within fourteen days
from the day on which we received notification of your cancellation of this contract.
For this repayment we use the same means of payment that you used for the original transaction,
unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that
that you have returned the goods, whichever one is earlier.

You are to send the goods back to us or hand them over immediately and in any case no later than
fourteen days from the day on which you informed us about the cancellation of this contract. The deadline is met,
if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

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Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To :
laNora GmbH
Claudia Davis
P.O. Box 45 06 26
D-50881 Cologne
E-Mail info@lanora.eu

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_____________________________________________________

Ordered on (*) / received on (*)

__________________

Name of the consumer (s)

_____________________________________________________

Address of the consumer (s)

_____________________________________________________

Signature of the consumer (s) (only when notified on paper)

__________________

Date

__________________

(*) cross out where inapplicable.

§8 warranty

The statutory warranty regulations apply.

§9 contract language

As contract language german will be available exclusively.

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§10 customer service


Our customer service for questions and complaints is available to you

Mondays & Fridays from 10:00 a.m. to 12:30 p.m. and Wednesdays from 4:00 p.m. to 7:00 p.m.

Phone: +49 221 259 23 776
E-Mail: info@lanora.eu

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Terms and conditions as of March 2020

Gratis AGB created by agb.de