Terms and conditions

General terms and conditions of the laNora GmbH company

§1 Applicability to entrepreneurs and definitions of terms

1) The following general terms and conditions apply to all deliveries between us and a consumer
in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be neither
attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text

1) The following provisions on the conclusion of a contract apply to orders via our internet shop https://lanora.eu.

(2) If the contract is concluded, it comes with

laNora GmbH
Claudia Davis
P.O. Box 45 06 26
D-50881 Cologne
UStVAT ID no. DE 325 678 757
Register number: HRB 98762
Register court: Cologne District Court


(3) The presentation of the goods in our online shop does not constitute a legally binding contract offer on our part,
but are only a non-binding invitation for the consumer to order goods. By ordering the desired goods,
the consumer gives a binding offer to conclude a purchase contract.
4) When an order is received in our online shop, the following rules apply:
The consumer submits a binding contract offer by successfully going through the ordering procedure provided in our online shop.

The order takes place in the following steps:

1) Selection of the desired goods

2) Confirm by clicking the "Order" button

3) Checking the information in the shopping cart

4) Click on the "Checkout" button

5) Confirmation of the terms and conditions and the transmission of personal data to the shipping service provider.

6) Another check or correction of the respective entered data.

7) Binding dispatch of the order by clicking the button "order for a fee" or "buy"

Before submitting the binding order, the consumer can press the "Back" button in the internet browser he is using
to go back and check the website on which the customer's details are recorded and correct potential input errors or
cancel the order process by closing the internet browser.
We immediately confirm the receipt of the order by an automatically generated email ("order confirmation"). With this we accept your offer.

5) Storage of the contract text for orders through our internet shop: We save the contract text and send you the order data and our terms and conditions via
e-mail. You can also view the terms and conditions at any time at https://lanora.eu/agb/.

§3 Prices, shipping costs, payment, due date

(1) The prices indicated include the statutory sales tax and other price components. Any shipping costs will be added.

(2) The consumer has the option of paying in advance, direct debit, PayPal, credit card (Visa)

(3) If the consumer has chosen to pay in advance, he commits to paying the purchase price immediately after the conclusion of the contract.

§4 Delivery

(1) All items we offer are ready for dispatch immediately, unless we have clearly stated otherwise in the product description.
The delivery takes place within 5 working days at the latest.
In the case of payment in advance, the deadline for delivery begins on the day after
the payment order is sent to the bank commissioned with the transfer and, for all other payment methods, on the day after the contract is concluded.
If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of
the sold good is not transferred to the buyer until the good is handed over to the buyer, even if the good is sold by mail.

§5 Retention of title

We reserve the title to the goods until the purchase price has been paid in full.


§6 Widerrufsrecht des Kunden als Verbraucher:

Right of Withdrawal for consumer

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for the purpose of, which can predominantly be attributed neither to their commercial nor to their independent professional activity:
die überwiegend weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden können:

Right of withdrawal

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you,
who is not the carrier has or has taken possession of the goods.

To use your right of withdrawal, you must contact us

laNora GmbH
Claudia Davis
P.O. Box 45 06 26
D-50881 Cologne
E-Mail: info@lanora.eu

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision,
to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of cancellation

If you withdraw from this contract, we will give back all the payments we have received from you, including the
shipping costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than
the cheapest standard delivery offered by us), immediately and at the latest within fourteen days
from the day on which we received notification of your cancellation of this contract.
For this repayment we use the same means of payment that you used for the original transaction,
unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that
that you have returned the goods, whichever one is earlier.

You are to send the goods back to us or hand them over immediately and in any case no later than
fourteen days from the day on which you informed us about the cancellation of this contract. The deadline is met,
if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation


§7 Withdrawal form

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To :
laNora GmbH
Claudia Davis
P.O. Box 45 06 26
D-50881 Cologne
E-Mail info@lanora.eu

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


Ordered on (*) / received on (*)


Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (only when notified on paper)




(*) cross out where inapplicable.

§8 warranty

The statutory warranty regulations apply.

§9 contract language

As contract language german will be available exclusively.


§10 customer service

Our customer service for questions and complaints is available to you

Mondays & Fridays from 10:00 a.m. to 12:30 p.m. and Wednesdays from 4:00 p.m. to 7:00 p.m.

Phone: +49 221 259 23 776
E-Mail: info@lanora.eu

zur Verfügung.


Terms and conditions as of March 2020

Gratis AGB created by agb.de